Our Regulatory Commitment
Black Broker House (Pty) Ltd is committed to delivering fair outcomes to all customers in line with the principles of Treating Customers Fairly (TCF) as required by the Financial Sector Conduct Authority.
Customers can be confident they are dealing with a provider where fair treatment is central to our culture.
Products are designed to meet customer needs.
Customers receive clear, appropriate and timely information.
Advice provided is suitable and based on customer circumstances.
Customers receive an acceptable standard of service.
Customers do not face unreasonable barriers when submitting claims or complaints.
Providing essential financial protection models and Complaintsive administrative claims processing for clients across South Africa.